Customer Details

Name:


Email ID:


GSM / Tel. No.:


A/c No.:


Branch Name

Branch Facilities & Service

Very Satisfied
Satisfied
Neutral
Dissatisfied
Reception, Seating Area & Counters
Duration of waiting (to be attended)
Cleanliness & Hygeine
Overall Image & Infrastructure of the branch

In terms of the service that you received from our Bank Ambassador, how satisfied were you with the following?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Friendliness
Knowledge of Bank Products & Services
Fast and Efficient Service
Professional Appearance

In terms of the service you received while applying for one of our bank’s products, how satisfied were you with the following ?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Bank Products
Procedures
Processing & Approval Time

Phone Banking Services

Very Satisfied
Satisfied
Neutral
Dissatisfied
Was the call handled properly without being kept on hold for long?
Courteous & Professional Manner
Agent's Product & Process Knowledge
Agent's ability to: Answer Questions/Resolve Issues/Handle Complaints

Do you have any remarks you want to add concerning the service you have been receiving at your branch?